At Zarus, we strive to provide you with a seamless and enjoyable shopping experience. Your satisfaction is our priority, and we understand that circumstances may arise where a refund or return is necessary. Please take a moment to familiarize yourself with our Refund and Returns Policy to ensure clarity and transparency in your dealings with us.
- Eligibility for Refund or Return:
You are eligible for a refund or return within 3 days from the date of delivery.
To be eligible, the product must be in its original condition, unused, and in the same packaging as received.
- Products Excluded from Refund or Return:
Certain products, such as personalized items, software, and downloadable products, may not be eligible for a refund or return. Please check the product description for specific details.
- Initiating a Refund or Return:
To initiate a refund or return, contact our customer support team within the eligible period.
Provide your order number, the reason for the return, and clear images showcasing the condition of the product if it’s damaged or defective.
- Inspection and Approval:
Upon receiving your return request, our team will inspect the product to ensure it meets the eligibility criteria.
We will notify you of the approval or rejection of your refund or return.
- Refund Process:
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified timeframe.
- Return Shipping:
Customers are responsible for the cost of return shipping unless the product is faulty or damaged upon receipt.
- Exchanges:
We currently do not offer exchanges. If you need a different product, please initiate a return and place a new order.
- Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.
- Cancellations:
Once an order is placed, it cannot be canceled. Please review your order carefully before confirming the purchase.
- Contact Information:
For any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at sales@zarus.ng.
Zarus reserves the right to amend this Refund and Returns Policy at its discretion. We appreciate your understanding and cooperation in adhering to these guidelines for a smooth shopping experience.